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Our Refund Policy

Returns & Exchange Policy

Your health and safety are our top priority. Due to the sensitive nature of our products, we maintain a strict Exchange-Only Policy for items that are faulty, damaged, or not in good condition.

We Do Not Offer Refunds. All sales are final.

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Our Shipping & Damage Responsibility

We take great care in packaging our products to withstand shipping. However, responsibility for the package transfers to the customer upon delivery acceptance.

Inspection Upon Delivery is Mandatory
We strongly encourage you to:

  • Inspect the package for any visible damage, crushing, or open seals before signing for and accepting delivery.

  • If the package is visibly damaged, DO NOT ACCEPT IT. Refuse the delivery and notify the courier immediately. Then, contact us at [support@yourcompany.com] within 24 hours with your order number.

Our Liability for Shipping Damage

  • If you refuse a damaged package: The product will be returned to us. Once we receive and confirm the shipping damage, we will ship a replacement to you at no extra cost.

  • If you accept a damaged package: By accepting delivery, you are acknowledging the package was received in acceptable condition. We cannot be held liable for damage discovered after acceptance. In such cases, you must file a claim directly with the shipping carrier. We will provide reasonable assistance (e.g., proof of postage), but the claim process is between you and the carrier.

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Eligibility for an Exchange

We can only exchange a product for the same item under the following specific conditions:

  1. Manufacturing Defects: The product has a verifiable internal manufacturing flaw.

  2. Our Packaging Error: The product was damaged due to inadequate packaging on our part and you notified us within 48 hours of delivery.

  3. Wrong Item Shipped: We shipped an incorrect product.

  4. Refused Delivery due to Damage: As outlined in Section 1.

For all exchanges, the product must be unopened and in its original, sealed packaging. For health, safety, and hygiene reasons, we cannot accept any returns of opened supplements or pharmaceuticals.

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Section 3: How to Initiate an Exchange

  1. Contact our support team at [support@yourcompany.com] within 48 hours of delivery.

  2. Provide your order number and clear photographs/video evidence showing the damage or fault.

  3. Once approved, we will provide a return shipping label and address. Upon receipt and verification of the unopened, faulty product, we will dispatch a replacement immediately.

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Section 4: Non-Exchangeable Circumstances

No exchanges will be granted for:

  • Change of mind or accidental purchase.

  • Opened or partially used products.

  • Products that have been stored incorrectly after delivery.

  • Minor packaging imperfections that do not affect the product's quality or safety.

  • Damage caused by the shipping carrier if the package was accepted at delivery.

  • Any product that does not meet the eligibility conditions above.

Our Privacy Policy

Last Updated: 15th November 2025

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At PillsRx, we are committed to protecting your privacy and the security of your personal information. This policy outlines how we collect, use, and safeguard the data you provide when using our website and purchasing our products.

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1. Information We Collect

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We collect information to provide you with a seamless shopping experience and to fulfil your orders. This includes:

  • Personal Identifiers: Name, shipping address, email address, and phone number.

  • Payment Information: Credit/debit card details or other payment information. Note: We do not store full payment card details on our servers. Payments are processed by secure, PCI-DSS compliant third-party gateways (e.g., Paystack, Flutterwave, Stripe).

  • Health Information (Optional): You may choose to provide limited health or wellness goals when contacting our support team or in your account profile. This is entirely voluntary.

  • Technical Data: IP address, browser type, device information, and cookies that help us understand how you use our site to improve our service.

  • Order History: A record of the products you purchase.

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2. How We Use Your Information

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We use your information for the following specific purposes:

  • To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.

  • To Communicate With You: To respond to your inquiries, send you order updates, and provide customer support.

  • For Legal Compliance: To comply with any applicable laws and regulations, particularly concerning the sale of supplements and health-related products.

  • For Marketing (with your consent): If you opt-in, we may send you emails about new products, special offers, and other updates. You can unsubscribe at any time using the link in every email.

  • To Improve Our Website: We use technical data to analyze site performance and user behavior to enhance your experience.

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3. Legal Basis for Processing (For International Compliance)

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We process your personal data based on the following legal grounds:

  • Performance of a Contract: Processing is necessary to fulfill the order contract between you and us.

  • Legal Obligation: Processing is necessary for us to comply with our legal and regulatory responsibilities.

  • Consent: For marketing communications, we rely on the explicit consent you provide.

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4. How We Share Your Information

We value your trust and do not sell your personal data. We only share it with third parties in the following limited circumstances:

  • Service Providers: We share data with trusted partners who provide essential services on our behalf, such as payment processing, shipping and delivery (e.g., DHL, FedEx), and email marketing platforms. These partners are contractually bound to protect your data.

  • Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena or similar legal process, or to protect our rights, property, or safety.

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5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include using secure servers, encryption (SSL technology) for data transmission, and strict internal data access controls.

6. Your Rights

Depending on your location, you have rights regarding your personal data. These may include:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Correction: You can update or correct any inaccurate data.

  • Right to Deletion: You can request that we delete your personal data, subject to certain legal exceptions (e.g., we are required to keep order records for tax purposes).

  • Right to Object: You can object to certain types of processing, such as direct marketing.

  • Data Portability: You can request a transfer of your data to another service.

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To exercise any of these rights, please contact us at pillsrx01@gmail.com.

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7. International Data Transfers

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As a company engaged in cross-border trade, your data may be processed outside of Nigeria in countries that may have different data protection laws. We will ensure that appropriate safeguards are in place to protect your data in accordance with this policy.

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8. Cookies

Our website may use "cookies" to enhance your experience. You can choose to disable cookies through your browser settings, although this may limit your ability to use some features of the site.

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9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

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